Patient Access Representative - EDH Main Hospital Naperville

Endeavor Health•Naperville, IL

1d•$20 - $29•Onsite

About The Position

Under general supervision and according to established policies and procedures, the Patient Access Representative provides in-patient, out-patient, emergency room, immediate care, and same day surgery patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions, and medical information systems. The role collects, analyzes, and records demographic, insurance/financial, and clinical data from multiple sources, and obtains other information and signatures needed for these processes. The representative screens for third-party eligibility and enters medical necessity coding to help ensure accurate payment. The role also interacts with patients and families in a customer-focused manner, helping them understand hospital revenue cycle expectations and resolve personal liabilities through available payment options. This full-time position is based at Endeavor Health’s EDH Main Hospital in Naperville, Illinois, and is scheduled for 36 hours per week: Sunday, Wednesday, and Saturday from 11:00 a.m. to 11:30 p.m. The stated hourly pay range is $20.29 to $29.42, with the offered rate determined in part by expertise and years of experience.

Requirements

High school diploma or GED.
Strong data entry and keyboarding skills.
Knowledge of Microsoft Office Suite.
A valid driver’s license is required if selected to perform related duties at an off-site location. If using a personal vehicle, the employee must maintain automobile liability coverage as required by law; evidence of coverage may be requested.

Nice To Haves

Associate degree in business or healthcare.
Manual dexterity to operate various office machines.
One to two years of registration, scheduling, patient accounts, cash collections, or customer service experience in a healthcare setting.
Knowledge of health insurance, medical terminology, and anatomy.
Bilingual skills.

Responsibilities

Provide timely and accurate pre-registration and registration for in-patient, out-patient, emergency room, immediate care, and same day surgery patients.
Perform order management, charge capture, cash collection functions, and work with medical information systems.
Collect, analyze, and record demographic, insurance/financial, and clinical data from multiple sources.
Obtain information and signatures required for registration and related processes.
Screen for third-party eligibility and enter medical necessity coding to support accurate payment.
Interact with patients and their families in a customer-focused manner, explaining revenue cycle expectations and helping resolve personal liabilities through payment options.