Patient Assistance Representative

Contentnea Health•Snow Hill, NC

About The Position

Contentnea Health is a Community Health Center providing comprehensive medical, dental, and behavioral health services to communities in Greene, Pitt, and Pamlico counties in eastern North Carolina. The Patient Assistance Representative provides support to patients and helps them navigate the health services offered. The role serves as a primary contact for patients seeking care, assists with appointment scheduling and patient records, responds to patient communications, and connects patients with appropriate information, people, or departments.

Requirements

Basic written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion of a high school program.
Specific knowledge of scheduling and registration processes and practices.

Responsibilities

Serve as the primary contact for patients seeking health care services.
Respond to incoming calls and direct calls to the appropriate person.
Follow the organization’s customer service guidelines and established patient assistance guidelines.
Document interactions and maintain accurate, detailed patient records.
Create patient health records.
Verify and update patient demographics in the Practice Management System.
Identify and resolve patient concerns or escalate them to the appropriate department or supervisor.
Schedule, reschedule, and cancel appointments using schedule templates.
Confirm appointments by contacting patients or using appointment reminder software.
Support patient care by identifying patient needs.
Navigate patient accounts to provide information or support decision-making.
Access and respond to patient messages in the appointment reminder platform.
Foster interdepartmental communication by consistently using appropriate communication tools.