Member Assistance Representative - Active

CU1 Careers•Anchorage, AK

9d•Onsite

About The Position

Credit Union 1 is seeking a Member Assistance Representative to support members through respectful, results-driven collection efforts. The role is based at the Anchorage Headquarters at 1941 Abbott Rd. A hybrid work schedule may be available after successful completion of a probationary period. The pay range is $25.68 to $39.61 per hour. The representative collects on delinquent consumer accounts, works with members to establish repayment plans, monitors those plans, and keeps accurate and timely account records. The role also involves researching delinquent accounts, preparing accounts for repossession or legal action when appropriate, and coordinating with members and other interested parties. The position requires at least one year of collections experience in a financial institution and a high school diploma or equivalent.

Requirements

High school graduate or equivalent.
At least one year of collections experience in a financial institution.
Excellent written and oral communication skills.
Abide by and comply with Credit Union 1 policies on the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML), and Office of Foreign Assets Control laws and regulations (OFAC).
Be legally authorized to work in the United States without restriction; Credit Union 1 does not provide visa sponsorship.

Nice To Haves

Knowledge of credit union services and operations is desirable.
Basic knowledge of laws governing collection of delinquent debts is preferred.

Responsibilities

Evaluate delinquent and overdrawn accounts and review and correct possible account-balance errors.
Maintain files for accounts judged to be delinquent.
Contact members to discuss account status and seek repayment plans that take both the member and Credit Union into consideration.
Document conversations in the computer system accurately and promptly.
Monitor repayments daily and take appropriate action.
Update account information, including address, name, and telephone number changes, accurately and promptly.
Record payments, issue receipts, and transfer funds as needed to bring loans current or negative shares to a positive balance.
Communicate promptly, accurately, and courteously with members, attorneys, and other interested parties in writing, in person, or by telephone.
Maintain and prepare reports, correspondence, and other paperwork required by Member Assistance Senior Staff.
Cost-effectively skip trace and research delinquent accounts.
Prepare accounts for repossession after attempts to cure the delinquency have been exhausted.
Recommend accounts for legal action as needed and for timely charge-off.
Prepare and send required forms to members to help cure delinquencies.
Complete loan applications and worksheets for loan rewrites as needed.
Communicate potential problems to Member Assistance Senior Staff promptly.
Meet current departmental standards in completing assigned duties.
Complete requirements for MAR II within 18 months of the start date.
Perform other duties as assigned.