Sr. Customer Assistance Representative

Enterprise Mobility • Murrieta, CA

7d • Onsite

About The Position

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) for its Enterprise brand at the branch located at 570 E 4th St, Perris, California. The role provides customer service primarily face-to-face while assisting internal and external customers with branch and rental needs. Through local training and hands-on experience, the representative provides administrative support, serves customers, supports sales, and acts as a rental backup in a large home city branch or airport location.

This is a full-time position with a starting rate of $20.25 per hour based on a 40-hour workweek. The scheduled workdays are Tuesday through Saturday. The role requires open availability for the stated schedule, apart from religious observances.

Requirements

• High school diploma or G.E.D.
• At least 1 year of prior customer service, retail, sales, or administrative support experience.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• Must have open availability, apart from religious observances, and be available to work 40 hours per week on the Tuesday–Saturday schedule.
• Must be at least 18 years old.
• Valid California driver's license required.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, and customer information or resolution needs, including calls involving other branches, insurance companies, dealerships, repair shops, and vendors.
• Support sales and manage outgoing calls for callback management, accounts receivable, and other assigned purposes.
• Assist customers in person and over the phone, assess rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process vehicle returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• Sell optional protection products, upgrades, fuel options, and additional equipment as applicable.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment as needed.
• Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED