Sr. Customer Assistance Representative - Portsmouth

Enterprise • Portsmouth, NH

2d • Onsite

About The Position

Enterprise Mobility is hiring a Senior Customer Assistance Representative (CAR Sr) for its Portsmouth, New Hampshire branch. The role provides customer service to internal and external customers through face-to-face interactions, phone calls, and administrative support. The employee receives local training and hands-on experience to provide rental backup, serve customers, and support branch operations. The position is offered with full-time and part-time weekday schedules. The starting pay rate is $16.50 per hour.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require employment authorization sponsorship now or in the future.
• High school diploma or GED equivalent required.
• At least one year of prior customer service, retail, or administrative support experience required.
• Must have a current and valid driver's license.
• No more than two moving violations and/or at-fault accidents on driving record within the past three years.
• No drug- or alcohol-related convictions on driving record within the past five years.

Nice To Haves

• Some college preferred.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolutions to customers, branches, insurers, dealerships, repair shops, and other vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
• Assist customers in person and by phone, assess their rental needs, and provide friendly and timely service.
• Greet customers, provide directions, and offer general assistance.
• Assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED