Sr. Customer Assistance Representative - Seguin

Enterprise • Seguin, TX

7d • Onsite

About The Position

The Customer Assistance Representative Sr provides a high level of customer service to internal and external customers through face-to-face interactions and by phone. Through local training and hands-on experience, the representative provides rental backup, serves customers, and delivers administrative support in home-city branches or airport locations. The position is located at 500 W Court St, Seguin, TX 78155 and pays $16 per hour.

The role involves assisting customers with rental needs, handling reservations and inquiries, supporting rental returns and vehicle check-ins, and completing administrative and basic accounting tasks. The representative may also market additional products and services, help transport customers, and clean vehicles as needed.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• High school diploma or GED required.
• At least 1 year of customer service or sales experience in retail, guest services, or hospitality required.
• Valid driver's license required, with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
• No drug- or alcohol-related convictions on the driving record in the past 5 years.

Responsibilities

• Take incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolution for customers and other parties.
• Manage outgoing calls for callback management, accounts receivable, and miscellaneous assigned calls.
• Assist customers in person and over the phone, assess rental needs, and provide friendly, timely service.
• Meet and greet customers, provide directions, and offer general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
• Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED