Sr. Customer Assistance Representative - Lakeport

Enterprise • Lakeport, CA

19h • Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Assistance Representative Sr (CAR Sr) for its Lakeport, California branch. The role provides customer service to internal and external customers through face-to-face and phone interactions. Through local training and hands-on experience, the representative provides rental support, serves customers, and performs administrative duties in a home-city branch or airport location. The position is based at 2199 South Main St, Lakeport, CA 95459, pays a starting rate of $19 per hour, and follows a Monday-to-Friday, 8 a.m. to 5 p.m. schedule.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands, along with other mobility and transportation services. The company is privately held and operates a network of more than 9,500 rental locations in over 90 countries and territories.

Requirements

• High school diploma or GED equivalent.
• At least one year of prior customer service, retail, or administrative support experience.
• Valid driver's license.
• Must be authorized to work in the United States without current or future work authorization sponsorship from the company.
• Must be at least 18 years old.
• Must be able to work Monday through Friday, 8 a.m. to 5 p.m., apart from religious observation.

Nice To Haves

• Some college preferred.

Responsibilities

• Answer incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolutions to customers, branches, insurance companies, dealerships, repair shops, and other vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned matters.
• Assist customers in person and by phone, assess their rental needs, and provide a high level of customer service.
• Greet customers promptly and courteously, provide directions and general assistance, and assess rental vehicle condition upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously transporting customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and available services.
• Sell optional protection products, upgrades, fuel options, and additional equipment when applicable.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED