Sr. Customer Assistance Representative - Lakeport

Enterprise Mobility•Lakeport, CA

2d•Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Assistance Representative Sr (CAR Sr) for its Enterprise Rent-A-Car branch at 2199 South Main St, Lakeport, CA 95459. The role provides customer service through face-to-face and telephone interactions, supports rental operations, and performs administrative duties. Training is provided locally through hands-on experience. The listed schedule is Monday to Friday, 8 a.m. to 5 p.m., and the starting pay is $19 per hour.

Requirements

High school diploma or GED equivalent.
At least one year of prior customer service, retail, or administrative support experience.
Valid driver's license.
Must be authorized to work in the United States and not require current or future work authorization sponsorship from the company.
Must be at least 18 years old.
Must be able to work Monday through Friday, 8 a.m. to 5 p.m., apart from religious observation.

Nice To Haves

Some college preferred.

Responsibilities

Handle incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolutions to customers, branches, insurance companies, dealerships, repair shops, and vendors.
Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and additional equipment.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other miscellaneous and backup job-related duties as assigned.