Sr. Customer Assistance Representative - Burlington

Enterprise Mobility • Burlington, IA

17h • Onsite

About The Position

The Customer Assistance Representative Sr (CAR Sr) provides high-level customer service to internal and external customers through face-to-face and phone interactions. The role receives local training and hands-on experience to provide rental support, serve customers, and perform administrative duties at home-city branches or airport locations. The position is full-time at the Burlington, Iowa branch, with a starting rate of $17 per hour based on a 40-hour workweek. The listed schedule is Monday 7:00 a.m.–6:00 p.m., Tuesday 7:00 a.m.–12:00 p.m., Wednesday off, Thursday 7:00 a.m.–6:00 p.m., Friday 7:00 a.m.–6:00 p.m., and Saturday 8:00 a.m.–1:00 p.m.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and must not require the company to sponsor work authorization now or in the future.
• High school diploma or GED required.
• At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
• No drug- or alcohol-related conviction on the driving record in the past 5 years.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, customer information and resolutions, and inquiries from other branches, insurers, dealerships, repair shops, and vendors.
• Make outgoing calls for callbacks, accounts receivable matters, and other assigned purposes.
• Assist customers in person and by phone, assess their rental needs, and provide high-level customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process vehicle returns, check-ins, and exit-kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers, and assist them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED