Sr. Customer Assistance Representative - Portsmouth

Enterprise Mobility • Portsmouth, NH

4d • Onsite

About The Position

Enterprise Mobility is hiring a Senior Customer Assistance Representative (CAR Sr) for its Enterprise branch at 155 Mirona Road in Portsmouth, New Hampshire. The role provides customer service to internal and external customers through face-to-face interactions and by phone. Through local training and hands-on experience, the representative provides rental support, assists customers, and performs administrative duties at a neighborhood branch or airport location.

The position offers a starting pay rate of $16.50 per hour. The listed schedule is Monday, Tuesday, Thursday, and Friday from 8:00 a.m. to 5:00 p.m., and Saturday from 8:00 a.m. to noon. Part-time schedules are also available for discussion with a recruiter.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• High school diploma or GED equivalent required.
• At least one year of prior customer service, retail, or administrative support experience required.
• Must have a current and valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record within the past three years.
• Must have no drug- or alcohol-related convictions on the driving record within the past five years (DUI/DWI).

Nice To Haves

• Some college preferred.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolution to customers, branches, insurance companies, dealerships, repair shops, and other vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
• Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• Sell optional protection products, upgrades, fuel options, and additional equipment as applicable.
• Notify management about known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other job-related and backup duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED