Sr. Customer Assistance Representative - Steubenville

Enterprise • Steubenville, OH

2d • Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Assistance Representative Sr (CAR Sr) for its branch at 2207 Sunset Blvd, Steubenville, Ohio. The position pays a starting rate of $17.50 per hour. The CAR Sr provides face-to-face and phone support to internal and external customers, develops role knowledge through local training and hands-on experience, and provides rental backup, customer service, and administrative support at home-city branches or airport locations.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States without requiring current or future work authorization sponsorship from the company.
• High school diploma or GED required.
• At least 1 year of prior customer service, retail, or administrative support experience.
• Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past 3 years.
• No drug- or alcohol-related conviction on the driving record in the past 3 years.

Responsibilities

• Answer incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolution to customers, branches, insurance companies, dealerships, repair shops, and vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
• Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess rental vehicle condition upon return; process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers, and assist customers as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• Sell optional protection products, upgrades, fuel options, and other additional equipment as applicable.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED