Senior Technical Assistance Representative

Polynt Group•Kansas City, MO

About The Position

The Senior Technical Assistance Representative works independently with minimal supervision while collaborating with R&D, commercial, operations, other Polynt departments, suppliers, and customers. The role helps existing and prospective customers use Polynt products through product recommendations, testing and benchmarking, training, product trials, process reviews, and troubleshooting. It also supports investigation and communication of product complaints and contributes to product approvals, customer satisfaction, customer loyalty, and product development. Representatives may specialize in a technology area but are expected to work across chemistries, processes, applications, and markets as business needs evolve. The role includes providing customer and employee training, following product trials through customer processes, documenting performance, diagnosing process or product issues, and communicating findings to customers and internal teams. It also includes safety and regulatory responsibilities, reporting on customer visits, maintaining technical and organizational knowledge, and supporting technical literature and project work. The position may be based in Carpentersville, Illinois; North Kansas City, Missouri; or remotely. Employees must be able to work safely around site chemicals. The job is not appropriate for individuals with chemical sensitivity; employees who remain sensitive despite standard required safety measures may be reassigned or have their employment terminated.

Requirements

Knowledge of resin chemistries, liquid properties, and mechanical properties.
Knowledge of industry standards, specifications, and testing requirements.
Field experience with liner wetout, both offsite and over-the-hole, and with heat and UV cure.
One of the following education and experience combinations: high school diploma and at least 8 years of related industrial experience; a B.A. or B.S. in chemistry, chemical engineering, or a related science or engineering field and at least 5 years of work experience; or an M.S. or higher in chemistry or a related science or engineering field and at least 2 years of work experience.
Ability to work around chemicals while following required safety measures; the posting states the role is not appropriate for individuals with chemical sensitivity.

Responsibilities

Perform work in accordance with applicable local, state, and federal regulations, including OSHA, DOT, and EPA requirements, Polynt’s Chemical Hygiene Plan, and its ISO 9001 Quality Management System.
Maintain housekeeping in individual and shared workspaces and conduct assigned inspections.
Ensure others meet health and safety standards, provide guidance when needed, and lead safety topics in weekly safety meetings.
Participate as needed in the Health and Safety Committee, chemical hygiene plan reviews, job safety analyses, risk assessments, incident investigations, and management-of-change activities.
Review customer processing parameters, end-use requirements, certifications, and usage information to determine product fit.
Evaluate existing products for technical fit, cost, manufacturing site and logistics, and minimum order quantity, then communicate recommendations to customers.
Enter a development project when no existing product meets requirements and the commercial opportunity supports it; initiate exploratory projects to investigate innovative products or processes.
Provide training to customers at their locations or Polynt facilities, and to Polynt personnel, across multiple chemistries, processes, application areas, or markets; conduct demonstrations as appropriate and include co-suppliers and vendor partners when relevant.
Follow trial products through customer processes, document performance, report results to commercial and R&D personnel, and follow up on post-production part testing.
Review customer processes, identify best and poor practices, communicate strengths and improvement opportunities, diagnose routine and non-routine product or process issues, and execute field adjustments or recommend formulation changes.
Write customer-visit call reports and letters documenting findings.
Maintain knowledge of a business-unit technology and applicable standards and certifications; establish and independently interact with contacts in Polynt functional groups, suppliers, and the customer base while keeping the supervisor informed.
Use SharePoint, the Polynt App, Host2 Bulletin System, Host2 Project System/RADAR, and project archives to locate documents and enter projects; request physical or analytical testing.
Use Microsoft Outlook, Excel, PowerPoint, Teams, and Word; book travel and report expenses.
Order raw materials, finished goods, and lab supplies with supervisor approval as applicable; find basic information in SAP, including bills of materials, inspection plans, inventories, and orders.
Assist technical writers with technical datasheets and other technical literature, and apply available statistical analysis software to technical assistance work.