Member Assistance Representative - Active

Credit Union 1 Alaska • Anchorage, AK

10d • $26 - $40

About The Position

Credit Union 1 is seeking a Member Assistance Representative to support members through respectful, results-driven collection efforts. The role actively collects on delinquent consumer accounts, establishes and monitors payment plans, and maintains accurate, timely records. It is based at the Anchorage Headquarters at 1941 Abbott Rd. and may be eligible for a hybrid schedule after successful completion of a probationary period.

Requirements

• High school graduate or equivalent.
• At least one year of collections experience in a financial institution.
• Excellent written and oral communication skills.
• Abide by and comply with Credit Union 1 policies covering the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML), and Office of Foreign Assets Control (OFAC) laws and regulations.

Nice To Haves

• Knowledge of credit union services and operations.
• Basic knowledge of laws governing the collection of delinquent debts.

Responsibilities

• Evaluate delinquent accounts, review and correct possible account-balance errors, and maintain files for accounts determined to be delinquent.
• Contact members to discuss account status and seek repayment plans, documenting conversations accurately and promptly in the computer system.
• Monitor repayments daily and take appropriate action.
• Update account information, including address, name, and telephone number changes, accurately and promptly.
• Record payments, issue receipts, and transfer funds as needed to bring loans current or negative shares to a positive balance.
• Communicate promptly, accurately, and courteously with members, attorneys, and other interested parties in writing, in person, or by telephone.
• Maintain and prepare reports, correspondence, and other paperwork required by Member Assistance Senior Staff.
• Cost-effectively skip trace and research delinquent accounts.
• Prepare accounts for repossession assignment after attempts to cure delinquency have been exhausted.
• Recommend accounts for legal action as needed.
• Recommend accounts for timely charge-off.
• Prepare and send required forms to members to assist in curing delinquencies.
• Complete loan applications and worksheets for loan rewrites as needed.
• Communicate potential problems to Member Assistance Senior Staff promptly.
• Meet current departmental standards in completing assigned duties.
• Evaluate overdrawn accounts as necessary and review and correct possible account-balance errors.
• Complete requirements for MAR II within 18 months of the start date.
• Perform other duties as assigned.

Benefits

• Multiple medical plans, including PPO and HSA-qualified plans.
• Dental insurance.
• Vision insurance.
• Services supporting mental and physical health.
• Employer-paid life insurance.
• Disability coverage.
• AD&D coverage.
• Voluntary critical illness, accident, and hospital indemnity plans.
• 401(k) retirement plan with company matching contributions.
• Profit-sharing contributions.
• Generous paid time off.
• Access to CU1's accredited early learning center in Anchorage.
• Employee loan and mortgage discounts.
• Education assistance.
• Volunteerism and community engagement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED