Call Center/Active Teller Representative

Homebank • Centralia, MO

6d

About The Position

This position can be based out of any HOMEBANK location. The representative answers customer calls professionally and handles basic bookkeeping and loan inquiries directly. The role also supports customers with account and consumer or business product information, online and mobile banking access, and related services.

Requirements

• High school diploma.
• Detail oriented.
• Ability to multitask.
• Excellent communication skills.
• Proficient computer skills, including Microsoft Word, Excel, and web-based applications such as data entry and email.
• Ability to answer phones professionally.
• Working knowledge of and ability to use call center operating software.
• Ability to handle basic bookkeeping and loan inquiry calls without relaying messages.

Responsibilities

• Answer phones professionally.
• Answer basic bookkeeping and loan inquiry calls without relaying messages to other employees or departments.
• Handle stop-payment requests, check orders, and debit card restrictions.
• Learn and discuss account, consumer, and business products, interest rates, and credit card information.
• Assist customers over the phone with changing passcodes and logging in.
• Help customers enroll in E-Statements.
• Reset internet banking passcodes.
• Assist customers with downloading the mobile banking app, accessing accounts, and using the app.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED