Call Center/Active Teller Representative

HOMEBANK • Centralia, MO

7d

About The Position

The Call Center/Active Teller Representative supports customers over the phone and assists with banking inquiries and account services. The position can be based at any HOMEBANK location. The representative answers calls professionally, handles basic bookkeeping and loan inquiries without relaying messages to other employees or departments, and processes requests such as stop payments and check orders. The role also involves discussing account and consumer and business products, interest rates, and credit card information, as well as helping customers use online and mobile banking services. Other duties may be assigned.

Requirements

• High school diploma.
• Detail oriented.
• Able to multitask.
• Excellent communication skills.
• Proficient with computers, including Microsoft Word, Excel, and web-based applications such as data entry and email.
• Working knowledge and ability to use call center operating software.

Responsibilities

• Answer phones professionally.
• Use call center operating software.
• Answer basic bookkeeping and loan inquiry calls without relaying messages to other employees or departments.
• Process stop payments and check orders.
• Handle debit card restrictions.
• Learn about and discuss account products, consumer products, business products, interest rates, and credit card information.
• Assist customers with changing passcodes and logging in over the phone.
• Help customers enroll in E-Statements.
• Reset internet banking passcodes.
• Assist customers with downloading the mobile banking app, accessing accounts, and using the app.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED