Call Center Representative
About The Position
Xtend is hiring Member Service Representatives to assist credit union members nationwide. Representatives provide support over the phone, by email, and through online chat, helping with account questions, card services, and everyday banking needs. No banking or call center experience is required. The role offers hands-on experience with CUBASE and other financial services technology while working with a team that supports credit unions. The starting pay is $15.15 per hour, or $16.00 per hour for bilingual employees. Full-time and part-time opportunities are available. Part-time schedules range from 20–29 hours per week. Weekday shifts include 9:30 AM–6:30 PM, 10 AM–7 PM, and 11 AM–8 PM. Saturday shifts are available from 8 AM–5 PM for full-time employees, with partial Saturday shifts for part-time employees. Schedules are established at hire. Xtend operates in a professional office building setting. Some assignments are primarily conducted within office buildings, while others may involve moderate to extensive travel as described in the relevant job functions or qualifications. Xtend will reasonably accommodate qualified applicants and employees with known physical or mental disabilities unless doing so would cause undue hardship.
Requirements
- Communicate well and demonstrate a friendly, dependable approach.
- Pay attention to details and enjoy solving problems.
- Have basic computer skills and good judgment.
- Be able to manage multiple tasks.
- A high school diploma or current enrollment toward one is preferred.
- Previous customer service or financial services experience is helpful but not required; candidates seeking their first professional opportunity are welcome.
Nice To Haves
- Bilingual ability, associated with a higher starting pay rate.
- Previous customer service or financial services experience.
- A high school diploma or current enrollment toward one.
Responsibilities
- Assist credit union members by phone, email, and online chat with account questions, card services, and everyday banking needs.
- Verify member information and research questions.
- Provide accurate solutions while protecting confidential information.
- Document interactions and complete follow-ups.
- Work with teammates to ensure members receive dependable service.
Benefits
- Medical insurance for eligible employees.
- Dental insurance for eligible employees.
- Vision insurance for eligible employees.
- Paid time off.
- A generous 401(k) matching program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
