Call Center Representative

Vertical Screen/Fieldprint • Warminster, PA

1d • Onsite

About The Position

Vertical Screen is seeking a friendly, professional, and detail-oriented representative to assist external applicants by phone and email as they navigate the background screening process. The role serves as a first point of contact for applicants seeking information, updates, and guidance, and requires clear communication, careful listening, and accurate information. The position is on-site in Warminster, Pennsylvania, with a scheduled shift of either 9 a.m.–5 p.m. or 10 a.m.–6 p.m. The pay rate is $16 per hour.

The representative will conduct outbound calls and emails to research screening processes and obtain information, while also supporting applicants in an inbound/outbound call center environment and completing other assigned daily tasks. The role includes composing professional emails, reviewing screening-related documentation, communicating with applicants about their background checks, completing further research, and documenting detailed correspondence notes in the system. Candidates must have at least a high school diploma or equivalent. Candidates are subject to drug testing and background screening.

Requirements

• High school diploma or equivalent at minimum.
• Strong attention to detail.
• Ability to work in a fast-paced inbound/outbound call center environment.
• Ability to achieve and maintain high-volume production.
• Ability to multitask.
• Ability to efficiently operate and navigate a computer and internal software.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office.
• Candidates are subject to a drug test and background screening.

Responsibilities

• Assist in researching background screening processes through outbound calls and emails to obtain information.
• Support applicants undergoing background screening in a call center environment and complete other assigned daily tasks.
• Compose professional emails quickly and efficiently.
• Review and evaluate documentation and information needed for the background screening process.
• Communicate with applicants by email and phone regarding their background checks and conduct further required research.
• Maintain detailed system notes documenting correspondence with applicants.

Benefits

• Medical, dental, and vision coverage, with spouse/family coverage options.
• 401(k) plan with generous company match.
• Flexible spending accounts.
• Voluntary insurance coverage plans, including life and disability coverage.
• Paid lunch breaks.
• Paid time off.
• Paid holidays.
• Paid training program and internal employee development.
• Overtime options.
• Casual dress code.
• Flexible work schedules.
• RushBus scheduled service from SEPTA Bus Route 22 and Regional Rail.
• Employee referral bonus program.
• Discounts through partnerships and neighborhood business programs.
• Environmentally friendly workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED