Call Center/Active Teller Representative

Homebank • Quincy, IL

6d

About The Position

This position can be based out of any HOMEBANK location. The Call Center/Active Teller Representative answers customer calls and provides assistance with account and product inquiries, payment and card requests, and online and mobile banking. The representative must be able to handle basic bookkeeping and loan inquiry calls without simply relaying messages to other employees or departments. Other duties may be assigned.

Requirements

• High school diploma.
• Detail oriented.
• Ability to multitask.
• Excellent communication skills.
• Proficient computer skills, including Microsoft Word, Excel, and web-based applications such as data entry and email.
• Ability to answer phones professionally.
• Working knowledge of and ability to use call center operating software.
• Ability to handle basic bookkeeping and loan inquiry calls without relaying messages to other employees or departments.
• Basic knowledge and understanding of internet banking and mobile banking.

Responsibilities

• Answer phones professionally.
• Use call center operating software.
• Handle basic bookkeeping and loan inquiry calls without relaying messages to other employees or departments.
• Process stop payment requests and check orders, and manage debit card restrictions.
• Learn and discuss account, consumer, and business products, interest rates, and credit card information.
• Assist customers over the phone with changing passcodes and logging in.
• Help customers enroll in E-Statements.
• Reset internet banking passcodes.
• Assist customers with downloading the mobile banking app, accessing their accounts, and using the app.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED