Call Center/Active Teller Representative
HOMEBANK•Quincy, IL
•$19 - $21
About The Position
The Call Center/Active Teller Representative supports customers over the phone and assists with banking inquiries and account services. The role can be based at any HOMEBANK location. Responsibilities include handling basic bookkeeping and loan inquiry calls, processing service requests, and helping customers use internet and mobile banking. The representative is expected to answer calls professionally and discuss the bank’s account and consumer and business products.
Requirements
- High school diploma.
- Detail oriented.
- Ability to multitask.
- Excellent communication skills.
- Proficient computer skills, including Microsoft Word, Excel, and web-based applications such as data entry and email.
- Ability to answer phones professionally.
- Working knowledge and use of call center operating software.
- Ability to answer basic bookkeeping and loan inquiry calls without relaying messages to other employees or departments.
- Basic knowledge and understanding of internet banking and mobile banking.
Responsibilities
- Answer phones professionally.
- Use call center operating software.
- Answer basic bookkeeping and loan inquiry calls without relaying messages to other employees or departments.
- Handle stop-payment requests and check orders.
- Apply debit card restrictions.
- Learn about and discuss account products, consumer products, business products, interest rates, and credit card information.
- Assist customers with changing passcodes and logging in over the phone.
- Help customers enroll in E-Statements.
- Reset internet banking passcodes.
- Assist customers with downloading the mobile banking app, accessing accounts, and using the app.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
