Bilingual Patient Assistance Representative - Montrose

Legacy Community Health•Houston, TX

3d•Onsite

About The Position

The Bilingual Patient Assistance Representative supports clients through Ryan White Grant programs, helping them access essential medications and medical coverage. The role assists clients with programs including ADAP, LPAP, EFA, and Health Insurance Assistance, and works to ensure timely communication and documentation that minimize wait times. The representative collaborates with a compassionate team focused on community health and contributes to improved healthcare access and outcomes. The position is based at Legacy Montrose, 1415 California St., Houston, TX 77006. The schedule is Monday through Friday, 8:00 AM–5:00 PM, with rotating Saturdays, 8:00 AM–3:30 PM.

Requirements

High school diploma.
At least 1 year of healthcare experience or at least 3 years of customer service experience; healthcare customer service experience is preferred.
Bilingual Spanish proficiency.
Proficient written and verbal communication skills.
Knowledge of MS Excel and MS Word.
Knowledge of insurance and/or COBRA.

Nice To Haves

Knowledge of healthcare terminology, HIV disease, and medications used to treat HIV and associated illnesses.

Responsibilities

Understand and support Ryan White Grant programs, focusing on medication and health insurance assistance.
Meet with eligible clients to gather documentation needed for program enrollment.
Maintain an accurate, up-to-date list of program enrollees and communicate with clients in a timely manner.
Process applications and payments accurately and promptly.
Document patient care activities in electronic records, including Epic Pioneer and ARIES.
Validate required data points in a timely manner to ensure grant standards are met.
Perform reviews and audits to support accurate reporting.
Collaborate with peers and colleagues to provide optimal patient care.
Participate in special projects and perform other duties as assigned.