Bilingual Patient Engagement Representative

Vitae Health Systems•Miami, FL

4d•Onsite

About The Position

The Patient Engagement Representative is a field-based role serving assigned skilled nursing and long-term care facilities in the Miami/Ft. Lauderdale area. The representative executes Vitae Health Systems’ beneficiary voluntary alignment program and reports to the Director, Value-Based Care Operations, coordinating closely with the VBC Coordinator, who oversees program tracking, submission workflows, and performance reporting. The representative conducts one-on-one conversations with residents and, where appropriate, their authorized representatives to explain voluntary alignment and support informed decisions. This is a nonclinical role; it does not involve medical assessment, care planning, or clinical decision-making. The position requires strong interpersonal skills, comfort in clinical facility environments, and the ability to build trust and work independently with minimal supervision. This is a part-time position paying $15–$25 per hour. It requires daily local travel among facilities in the Miami/Ft. Lauderdale area using a reliable personal vehicle; mileage reimbursement is provided in accordance with company policy.

Requirements

High school diploma or equivalent required.
At least one year of experience in a field-based, outreach, sales, or direct customer-facing role.
Bilingual in English and Spanish.
Exceptional interpersonal and communication skills, including the ability to connect with residents and families across diverse cultural and linguistic backgrounds.
Comfort navigating nursing home, skilled nursing, and long-term care facility environments.
Ability to work independently, manage a daily schedule across multiple facilities, and stay organized without close supervision.
Valid driver's license and reliable personal vehicle; daily local travel across multiple facilities is expected.

Nice To Haves

Associate or bachelor’s degree.
Experience in a skilled nursing, long-term care, or post-acute care setting, such as social work, community liaison, admissions, or patient advocacy.
Experience in Medicare Advantage sales, Institutional Special Needs Plan (I-SNP) enrollment, or CMS-regulated beneficiary outreach.
Familiarity with value-based care concepts, ACO programs, or healthcare benefit programs for Medicare beneficiaries.

Responsibilities

Conduct scheduled and proactive visits to assigned skilled nursing and long-term care facilities to meet residents eligible for voluntary alignment.
Explain the voluntary alignment process in one-on-one conversations with residents and/or their authorized representatives, answer questions, and support informed decision-making without pressure or coercion.
Recognize when an authorized representative or power of attorney should be involved and route cases through the appropriate program track.
Represent Vitae Health Systems professionally and maintain positive relationships with facility staff and leadership.
Present voluntary alignment forms and support their completion at the point of care in accordance with CMS guidelines and program protocols.
Check completed forms for accuracy, legibility, and proper documentation before handing them off to the VBC Coordinator for submission processing.
Maintain working knowledge of CMS voluntary alignment guidelines, including what may and may not be communicated during outreach.
Flag residents who decline or defer, cognitive impairment concerns, and other situations outside standard protocol, and route them through the appropriate program track.
Document daily visit activity, resident contact status, and form outcomes using designated tracking tools.
Communicate regularly with the VBC Coordinator to support accurate status tracking and timely escalation of field issues.
Follow facility schedules and coverage priorities set by program leadership.
Participate in team check-ins and program debriefs, sharing field observations to support continuous improvement.
Perform additional duties as assigned by program leadership.