Patient Engagement

ExperCare Urgent Care & Occupational Medicine • Tuscaloosa, AL, US, AL

1d

About The Position

ExperCARE is seeking a reliable, customer-focused Patient Engagement Coordinator (Medical Receptionist) to join its team. The role calls for someone organized and adaptable who is committed to delivering a positive experience for every patient. The successful candidate will communicate effectively, multitask, and work in a fast-paced environment.

The position supports front-office operations and clinic flow, including welcoming patients and callers, handling registration and insurance verification, managing phone lines, collecting payments, scheduling follow-up appointments, coordinating referrals, and managing medical records. The coordinator also helps keep the front office and waiting area clean, organized, and inviting, and assists team members as needed.

Requirements

• Strong customer service and communication skills.
• Ability to multitask and stay organized under pressure.
• Flexible availability, including evenings and weekends.
• CPR certification or willingness to obtain it.
• Ability to pass a background check.

Nice To Haves

• Knowledge of Occupational Medicine.

Responsibilities

• Greet patients and callers in a professional, welcoming manner.
• Complete patient registration and accurately verify insurance information.
• Answer and manage multiple phone lines efficiently and professionally.
• Collect payments and calculate charges correctly.
• Schedule follow-up appointments and manage patient referrals.
• Fax, scan, and manage medical records as needed.
• Keep the front office and waiting area clean, organized, and inviting.
• Support overall clinic flow and assist team members as needed.

Benefits

• Competitive pay and benefits for full-time team members.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed