Patient Engagement Coordinator

SUN BEHAVIORAL HEALTH GROUP•Houston, TX

3d•Onsite

About The Position

The Patient Engagement Coordinator collects outcomes assessments and patient satisfaction surveys, communicates completion to the treatment team, and documents completed work. The role assists patients with admission and discharge assessments and surveys, supports discharge preparation, and helps patients register for additional engagement programs. It also contributes to a safe, healing environment and supports the hospital’s quality initiatives.

Requirements

High school diploma or equivalent.
CPR certification.
Certification in a hospital-selected de-escalation technique.

Nice To Haves

Some college coursework.
One year of experience in a health care or behavioral health care setting; education may be substituted for experience.

Responsibilities

Assist patients with admission and discharge outcomes assessments appropriate to the population and program, within designated time frames.
Assist patients with patient satisfaction surveys.
Notify treatment team members when admission and discharge assessments are completed and communicate identified patient safety issues.
Use dynamic forms to complete outcomes assessments and satisfaction surveys.
Scan and file completed outcomes assessments in the electronic health record.
Provide data on completed outcomes assessments and patient satisfaction surveys, including patient comments.
Use the Discharge Calendar to prepare for discharge and ensure discharge assessments and satisfaction surveys are completed and reviewed before discharge.
Communicate between departments to ensure admission outcomes assessments are completed within designated time frames.
Assist patients with registration and completion of additional engagement programs.
Perform other duties as required.
Follow safety rules, report near misses, errors, and accidents promptly, correct minor safety hazards, and communicate workplace hazards to peers and management.
Attend required safety programs and understand general, department-specific, and job-specific safety responsibilities.
Participate in assigned quality projects and the monthly Performance and Improvement Committee, and support quality initiatives.
Work cooperatively with colleagues and build collaborative relationships with patients, families, staff, and physicians.
Retrieve, communicate, and present information verbally and in writing, demonstrating listening and communication skills.
Follow established standards, policies, procedures, protocols, and laws; apply SUN Behavioral Health’s mission and values and commit to service excellence.
Use supplies responsibly, support conservation of facility resources, and complete required training within defined time periods.
Demonstrate professionalism, accountability for quality patient care, compassion, and acceptance of cultural diversity and differences.