Engagement Coordinator

Chewy•Plantation, FL

About The Position

Chewy is seeking a proactive, detail-oriented Engagement Coordinator to maintain and enhance customer engagement efforts. The role manages a network of contracted 1099 artists, oversees the quality and timeliness of their work, and helps ensure customers receive a seamless, personalized experience. It supports Chewy’s mission of delighting pet parents through creative work and operational excellence. The coordinator onboards and maintains relationships with artists, monitors performance, reviews and assigns pet-photo batches, coordinates workflows, and checks completed submissions. The role also processes internal requests and curates personalized customer gifts, writes custom card messages, protects customer information, operates office equipment, and uses Oracle and other internal tools to manage requests. The coordinator adapts to changing business needs and may assist with additional responsibilities as required.

Requirements

High school diploma or GED equivalent.
Exceptional written, verbal, and listening communication skills.
Strong critical-thinking and problem-solving abilities and attention to detail.
Proficiency with Microsoft Suite and other relevant tools.
Ability to multitask and thrive in a fast-paced environment.
Flexibility to work overtime and shift schedules as needed.
Ownership mindset and ability to work as a self-starter.
Adaptability to change and commitment to maintaining confidentiality of customer data.
Demonstrated reliability and commitment to excellence.

Responsibilities

Onboard new artists and maintain relationships across the 1099 artist network.
Monitor artist performance, provide feedback, and address escalations related to quality or timeliness.
Ensure artist submissions meet company standards and are returned within agreed-upon timeframes.
Review customer-submitted pet photos for processing quality.
Assign photo batches to artists and oversee workflow for timely completion.
Conduct quality checks on final submissions and communicate needed improvements.
Process and review requests from internal teams, including customer service, PR, and social media.
Curate thoughtful, personalized gifts for customers and craft custom card messages.
Handle customer information securely and dispose of it appropriately.
Operate standard office equipment, including printers, scanners, and laminators.
Use Oracle and other internal tools to log and manage requests.
Adapt to evolving business needs and assist with additional responsibilities as required.