Engagement Coordinator

TJX•Doylestown, PA

5d•Onsite

About The Position

The Engagement Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates on frontline execution of register transactions, while promoting an inclusive and engaged culture and acting with integrity in accordance with company policies and procedures. The Coordinator may work in multiple areas of the store as needed. Responsibilities also include supporting customer experience initiatives, coaching Associates, maintaining cash controls, coordinating registers and breaks, auditing paperwork, and upholding operational, merchandising, cleanliness, recovery, and safety standards. The role monitors frontline equipment, reports issues to management, follows labor and break-period policies, and completes other duties as assigned.

Requirements

High school graduate or equivalent degree preferred.
Available to work a flexible schedule, including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise with or without reasonable accommodations.
Able to train and provide direction to others.
Able to operate a register and handle money.
Able to handle confidential information with discretion.

Nice To Haves

Experience as a coordinator or previous retail or supervisory experience preferred.

Responsibilities

Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
Address customer concerns and issues promptly.
Update Associates on customer experience feedback, goals, and company initiatives.
Train and mentor Associates on policies, procedures, and register transactions.
Provide recognition and constructive feedback on cashier performance.
Maintain and monitor cash controls, including the change fund.
Adhere to labor laws and meal and break-period policies.
Assign registers and coordinate breaks to optimize coverage at the frontline and sales floor.
Audit and approve paperwork.
Maintain cleanliness, recovery, and organizational standards throughout the frontline.
Monitor frontline equipment and communicate issues to management.
Execute and adhere to company directives.
Maintain merchandising standards within the queue line.
Follow operational, merchandise, and loss-prevention policies and procedures, including merchandise ticketing, EAS tagging when applicable, and coding standards.
Ensure proper and timely handling of damages and Mark out of Stock.
Promote a safe environment and report safety hazards in the store.
Work in multiple areas of the store as needed.
Perform other duties as assigned.