Engagement Coordinator

TJX • Nashua, NH

3d • Onsite

About The Position

The Engagement Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates on frontline execution of register transactions, while upholding company policies and procedures and fostering a welcoming, valued, and engaged environment. The Coordinator may work in multiple store areas as needed and is expected to help achieve team and individual results.

The position is based at HomeGoods Store 0114 in Nashua, New Hampshire. The starting pay range is $16.00 to $16.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience. A high school diploma or equivalent is preferred. Flexible availability, including evenings and weekends, is required.

Requirements

• High school graduate or equivalent degree preferred.
• Available to work a flexible schedule, including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with or without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register and handle money.
• Able to handle confidential information with discretion.

Nice To Haves

• Experience as a coordinator or previous retail or supervisory experience preferred.

Responsibilities

• Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
• Address customer concerns and issues promptly.
• Update Associates on customer experience feedback, goals, and company initiatives.
• Train and mentor Associates on policies, procedures, and register transactions.
• Recognize cashier performance and provide constructive feedback.
• Maintain and monitor cash controls, including the change fund.
• Adhere to labor laws and meal and break period policies.
• Assign registers and coordinate breaks to optimize coverage at the frontline and sales floor.
• Audit and approve paperwork.
• Maintain cleanliness, recovery, and organizational standards throughout the frontline.
• Monitor frontline equipment and communicate issues to management.
• Execute and adhere to company directives.
• Maintain merchandising standards within the queue line.
• Follow operational, merchandise, and loss prevention policies and procedures, including merchandise ticketing, EAS tagging if applicable, and coding standards.
• Ensure proper and timely handling of damages and Mark out of Stock.
• Promote a safe environment and report safety hazards in the store.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for associates meeting service or hours requirements
• Medical, dental, and vision coverage for associates meeting service or hours requirements
• Health savings account (HSA) for eligible associates
• Health care flexible spending account for eligible associates
• Life insurance for eligible associates
• Short- and long-term disability coverage for eligible associates
• Paid parental leave for eligible associates
• Paid holidays, vacation, and sick leave for eligible associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED