Engagement coordinator

TJMaxx•Austin, TX

3d•Onsite

About The Position

The Engagement Coordinator leads frontline operations to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates on register transactions and company policies and procedures. It promotes an inclusive, welcoming, and engaged culture and supports team and individual results. The Coordinator may work in multiple store areas as needed. The position maintains frontline coverage, cash controls, paperwork, cleanliness, recovery, organization, queue-line merchandising, and operational standards. It monitors frontline equipment, communicates issues to management, handles customer concerns promptly, and helps maintain a safe environment. Other duties may be assigned. The role is based at HomeGoods Store 0503 at 5406 Brodie Lane, Austin, Texas. Starting pay is USD $16.00–$16.50 per hour, with actual pay determined by relevant skills, qualifications, and experience.

Requirements

High school graduate or equivalent degree preferred.
Available to work a flexible schedule, including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise with or without reasonable accommodations.
Able to train and provide direction to others.
Able to run a register and handle money.
Able to handle confidential information with discretion.

Nice To Haves

Experience as a coordinator or previous retail or supervisory experience preferred.

Responsibilities

Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
Address customer concerns and issues promptly.
Update Associates on customer experience feedback, goals, and company initiatives.
Train and mentor Associates on policies, procedures, and frontline register transactions.
Provide recognition and constructive feedback on cashier performance.
Maintain and monitor cash controls, including the change fund.
Assign registers and coordinate breaks to optimize coverage at the frontline and sales floor.
Audit and approve paperwork.
Maintain cleanliness, recovery, and organizational standards throughout the frontline.
Monitor frontline equipment and communicate issues to management.
Execute and adhere to Company directives.
Maintain merchandising standards within the queue-line.
Follow operational, merchandise, and loss prevention policies and procedures, including merchandise ticketing, EAS tagging where applicable, and coding standards.
Ensure proper and timely handling of damages and Mark out of Stock.
Promote a safe environment and report store safety hazards.
Work in multiple areas of the store as needed.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation assistance
Bereavement benefit
401(k) associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for Associates who meet service or hours requirements
Medical, dental, and vision coverage for Associates who meet service or hours requirements
Health savings account (HSA) for Associates who meet service or hours requirements
Health care flexible spending account (FSA) for Associates who meet service or hours requirements
Life insurance for Associates who meet service or hours requirements
Short- and long-term disability for Associates who meet service or hours requirements
Paid parental leave for Associates who meet service or hours requirements
Paid holidays, vacation, and sick time for Associates who meet service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance