Engagement coordinator

The TJX Companies, Inc. • Austin, TX

4d • $16 - $17 • Onsite

About The Position

The Engagement Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates on register transactions and company policies and procedures. It requires integrity, a focus on team and individual results, and a commitment to a welcoming, valued, and engaged workplace. The Coordinator must be available and willing to work in multiple areas of the store as needed.

The position supports customer service and loyalty initiatives, responds promptly to customer concerns, communicates customer feedback and goals to Associates, and provides recognition and constructive feedback on cashier performance. It also coordinates frontline coverage and breaks, monitors cash controls and equipment, audits paperwork, and maintains frontline cleanliness, recovery, organizational, and merchandising standards. The Coordinator follows company directives and operational, merchandise, loss-prevention, labor, meal, break, and safety policies, and handles damages and Mark out of Stock appropriately. Other duties may be assigned.

Requirements

• High school graduate or equivalent degree preferred.
• Available to work a flexible schedule, including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise, with or without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register and handle money.
• Able to handle confidential information with discretion.

Nice To Haves

• Experience as a coordinator or previous retail or supervisory experience preferred.
• High school graduation or equivalent degree preferred.

Responsibilities

• Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
• Address customer concerns and issues promptly.
• Update Associates on customer experience feedback, goals, and company initiatives.
• Train and mentor Associates on register transactions, policies, and procedures.
• Provide recognition and constructive feedback on cashier performance.
• Maintain and monitor cash controls, including the change fund.
• Adhere to labor laws and meal and break period policies.
• Assign registers and coordinate breaks to optimize coverage at the frontline and sales floor.
• Audit and approve paperwork.
• Maintain cleanliness, recovery, and organizational standards throughout the frontline.
• Monitor frontline equipment and communicate issues to management.
• Execute and adhere to company directives.
• Maintain merchandising standards within the queue-line.
• Follow operational, merchandise, and loss-prevention policies and procedures, including merchandise ticketing, EAS tagging where applicable, and coding standards.
• Ensure proper and timely handling of damages and Mark out of Stock.
• Promote a safe environment and report safety hazards.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for those meeting service or hours requirements
• Medical insurance for those meeting service or hours requirements
• Dental insurance for those meeting service or hours requirements
• Vision insurance for those meeting service or hours requirements
• Health savings account (HSA) for those meeting service or hours requirements
• Health care flexible spending account (FSA) for those meeting service or hours requirements
• Life insurance for those meeting service or hours requirements
• Short- and long-term disability for those meeting service or hours requirements
• Paid parental leave for those meeting service or hours requirements
• Paid holidays, vacation, and sick time for those meeting service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED