Engagement Coordinator

The TJX Companies, Inc. • San Rafael, CA

2d • $18 - $18 • Onsite

About The Position

The Engagement Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates on frontline execution of register transactions, while adhering to company policies and procedures. The Coordinator promotes an inclusive, welcoming, and engaged culture, pursues team and individual results, and is available to work in multiple areas of the store as needed.

Requirements

• High school graduation or equivalent degree preferred.
• Available to work a flexible schedule, including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise, with or without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register and handle money.
• Able to handle confidential information with discretion.

Nice To Haves

• Experience as a coordinator or previous retail or supervisory experience preferred.

Responsibilities

• Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
• Address customer concerns and issues promptly.
• Keep Associates informed about customer experience feedback, goals, and company initiatives.
• Train and mentor Associates on policies and procedures; provide recognition and constructive feedback on cashier performance.
• Maintain and monitor cash controls, including the change fund.
• Adhere to labor laws and meal and break period policies.
• Assign registers and coordinate breaks to optimize coverage at the frontline and sales floor.
• Audit and approve paperwork.
• Maintain cleanliness, recovery, and organizational standards throughout the frontline.
• Monitor frontline equipment and communicate issues to management.
• Execute and adhere to company directives.
• Maintain and uphold merchandising standards within the queue line.
• Follow operational, merchandise, and loss prevention policies and procedures, including applicable merchandise ticketing, EAS tagging, and coding standards.
• Ensure proper and timely handling of damages and Mark out of Stock.
• Promote a safe environment and report safety hazards in the store.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for Associates meeting service or hours requirements
• Medical, dental, and vision coverage for Associates meeting service or hours requirements
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick leave for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED