Patient Engagement Specialist

Human Resources•Indianapolis, IN

About The Position

The Patient Engagement Specialist (PES) is the main staff point of contact for patients in early recovery, helping create a safe, structured, and supportive treatment environment. The PES leads non-clinical group activities, monitors patient movement, resolves interpersonal conflicts, and supports daily operations. The role is suited to someone who remains calm under pressure, values structure and consistency, and is committed to supporting recovery. The employer operates residential treatment programs for individuals with substance use disorder and aims to provide local, individualized, holistic, and relational treatment focused on transforming patients’ lives.

Requirements

High school diploma, GED, or equivalent experience.
Minimum one year of experience working with behavioral health or substance use populations is strongly preferred.
Valid, unrestricted driver’s license with a clean record; three years minimum is preferred.
Demonstrated ability to remain calm and professional in high-stress or crisis situations.
Ability to de-escalate interpersonal conflict and set consistent boundaries.
Physical ability to intervene in emergency situations, including lifting or running if necessary.
Strong interpersonal skills and ability to gain patient trust and foster respect.
Passion for recovery and commitment to a drug-free lifestyle.
Authorization to work in the United States.

Nice To Haves

Experience working with behavioral health or substance use populations.
At least three years of driving experience with a clean record.
Crisis intervention training.

Responsibilities

Serve as a primary point of daily support and accountability for patients in treatment.
Monitor patient movement and enforce program rules and safety standards.
Lead non-therapy enrichment activities, including light fitness, guided meditation, and peer-led discussion groups.
Facilitate or supervise trips to off-campus 12-step meetings and community events.
Support and monitor communal areas, including the courtyard and meal rooms.
Mediate and de-escalate patient conflicts using calm, professional communication.
Assist with minor cleaning duties and promote a respectful, orderly facility environment.
Drive patients to meetings or events as needed when a designated driver is unavailable.
Document observations and communicate with clinical or leadership staff as needed.
Model professionalism, accountability, and emotional composure at all times.
Participate in team meetings, training, and ongoing development.