Lead Patient Engagement Specialist

Human Resources•Indianapolis, IN

About The Position

The Patient Engagement Lead supervises and provides accountability to patient engagement specialists and patients in residential substance abuse treatment programs. The role is the main staff point of contact for specialists and patients, overseeing recovery-related activities such as light fitness classes, daily lectures, enrichment activities, and community meetings. The lead monitors patients, resolves conflicts, responds to critical situations, collaborates with clinical staff to support recovery, and helps maintain facility cleanliness. The position also oversees staff schedules, training, documentation, productivity, patient monitoring, transportation, meal supervision, and off-campus activities.

Requirements

High school diploma, GED, or equivalent experience.
Authorization to work in the United States.
Ability to remain calm in stressful or high-risk situations.
Skill in de-escalation and harm prevention.
Strong problem-solving and critical-thinking skills.
Comfort managing conflict.
Physical ability to run and sufficient strength to disarm or defuse tense situations.
Commitment to a drug-free lifestyle and responsible alcohol use.

Nice To Haves

At least one year of experience working with substance abuse populations is strongly preferred.
Crisis Intervention Training is strongly preferred.
Personal passion or interest in substance abuse issues is strongly preferred.

Responsibilities

Supervise, train, schedule, and provide time-management oversight for patient engagement specialists.
Monitor specialist productivity and coverage, track engagement processes, and provide feedback and guidance.
Ensure specialists properly document their work and follow communicated policies and procedures.
Host monthly staff meetings and enforce organizational policies and procedures.
Schedule patient transportation.
Monitor meals in dining areas, including portion control and accommodations for patients unable to attend meals.
Ensure specialists lead light daily fitness classes and enrichment activities, including guided meditation and community building.
Ensure specialists attend and monitor off-campus enrichment activities with outside vendors.
Ensure facilitation of assigned non-therapy groups.
Monitor patient movement and maintain a presence in all patient areas.
Lead community meetings to discuss treatment and resolve patient conflicts.
Ensure specialists implement one-on-one patient engagement and retention tactics.
Supervise trips to off-campus 12-step recovery meetings.
Monitor patient compliance with treatment protocols and involve clinical staff when necessary.
Oversee assigned daily facility cleaning duties.
Respond to critical situations, manage conflict, and collaborate with clinical staff to support patient recovery.
Perform additional tasks as assigned by the supervisor.
Work as a dependable, independent member of the treatment team and commit to ongoing learning and teamwork.