Lead Patient Engagement Specialist

Human Resources•Indianapolis, IN

About The Position

The Patient Engagement Lead monitors and provides accountability to patient engagement specialists and patients in treatment as they pursue recovery. This person is the main staff point of contact for patient engagement specialists and patients, overseeing activities such as light fitness classes and daily lectures relevant to recovery. The role involves monitoring patients, resolving conflicts, responding to critical situations, collaborating with clinical staff to support recovery, and maintaining facility cleanliness. The company operates residential treatment programs for individuals with Substance Abuse Disorder and describes its treatment approach as local, individualized, holistic, and relational.

Requirements

High school diploma, GED, or equivalent experience.
Ability to remain calm in stressful or high-risk situations.
Skilled in de-escalation and harm prevention.
Strong problem-solving and critical-thinking skills.
Comfortable managing conflict.
Physical ability to run and strength to disarm or defuse tense situations.
Commitment to a drug-free lifestyle and responsible alcohol use.
Authorization to work in the United States.

Nice To Haves

At least 1 year of experience working with Substance Abuse populations is strongly preferred.
Crisis Intervention Training is strongly preferred.
A personal passion or interest in substance abuse issues is strongly preferred.

Responsibilities

Supervise all patient engagement specialists.
Train new patient engagement specialists.
Create and manage daily work schedules for patient engagement specialists.
Monitor productivity and ensure adequate coverage among specialists.
Track patient engagement processes and provide feedback and guidance.
Ensure proper documentation by patient engagement specialists.
Host monthly staff meetings for patient engagement specialists.
Enforce and communicate policies and procedures.
Schedule transportation for patients.
Provide time-management supervision for specialists.
Ensure meals are monitored in dining areas, including portion control and accommodations for patients unable to attend meals.
Ensure specialists lead light daily fitness classes and enrichment activities, including guided meditation and community building.
Ensure specialists attend and monitor off-campus enrichment activities with outside vendors.
Ensure facilitation of non-therapy groups as assigned.
Monitor patient movement and maintain a presence in all patient areas.
Lead community meetings to discuss treatment aspects and resolve patient conflicts.
Ensure specialists implement one-on-one patient engagement and retention tactics.
Ensure supervision of trips to off-campus 12-step recovery meetings.
Monitor patient compliance with treatment protocols and involve clinical staff as necessary.
Oversee daily facility cleaning duties as assigned.
Perform additional tasks as assigned by the supervisor.
Work as a dependable, independent member of the treatment team.
Commit to ongoing learning and teamwork.