Patient Engagement Specialist

Human Resources•Colorado Springs, CO

1d•Onsite

About The Position

Spring Grove Recovery is seeking compassionate, dependable, and motivated Patient Engagement Specialists to support individuals receiving residential substance-use disorder and behavioral health treatment. The role helps maintain a safe, structured, and supportive treatment environment while promoting patient dignity, accountability, and recovery. Patient Engagement Specialists provide direct supervision, engagement, and non-clinical support; monitor patient behavior and safety; reinforce facility policies and treatment expectations; and respond to behavioral concerns, emergencies, and crisis situations. They communicate relevant changes to nursing or clinical staff and support admissions, discharges, activities, transportation when assigned, and daily operations. The role also requires accurate documentation, confidentiality, professional boundaries, and adherence to patient rights, safety procedures, and facility policies. The position is full-time in Colorado Springs, Colorado, with a scheduled shift from 3:00 PM to 11:30 PM. Pay is $17.00–$20.00 per hour. Weekend and holiday availability may be required based on staffing needs. The position requires the ability to stand, walk, and respond to patient needs throughout the shift, with or without reasonable accommodation. A valid driver's license and acceptable driving record are required if assigned patient transportation duties.

Requirements

High school diploma or GED.
Strong communication, interpersonal, and problem-solving skills.
Ability to remain calm and professional in challenging situations.
Ability to maintain patient confidentiality and appropriate boundaries.
Dependable attendance and ability to work assigned shifts.
Ability to stand, walk, and respond to patient needs throughout the shift, with or without reasonable accommodation.
Valid driver's license and acceptable driving record if assigned patient transportation duties.
Weekend and holiday availability may be required based on staffing needs.

Nice To Haves

One year of experience in behavioral health, substance-use treatment, healthcare, corrections, or related fields.
Experience with crisis intervention, de-escalation, CPR, or First Aid.
Experience working in a residential treatment environment.

Responsibilities

Provide direct patient supervision, engagement, and non-clinical support.
Conduct and accurately document required patient safety checks (Q15, Q30, Q60) as assigned.
Monitor patient behavior, activities, and safety throughout the facility.
Reinforce facility policies, daily schedules, and treatment expectations.
Respond appropriately to behavioral concerns, emergencies, and crisis situations.
Report changes in patient behavior, health, or safety to nursing or clinical staff.
Assist with admissions, discharges, patient activities, and transportation as assigned.
Maintain accurate documentation, confidentiality, and professional boundaries.
Support recreational activities, recovery programming, and daily operations.
Maintain a clean, safe, and therapeutic environment.
Communicate effectively with coworkers, supervisors, and clinical staff.
Follow all facility policies, patient rights requirements, and safety procedures.
Complete required training and comply with facility policies.