Patient Engagement Specialist II

Family Health Centers of San Diego•San Diego, CA

About The Position

The Patient Engagement Specialist II provides patient engagement and health education to Family Health Centers of San Diego patients. Duties are divided between patient engagement and group and individual health education, with particular emphasis on community health education. Assignments vary by program, grant, and patient demographics, and focus on educating and connecting medically underserved people with community-based healthcare services. The role develops and monitors referrals within and outside FHCSD, recruits patients into clinic or program care, and builds relationships with community partners. The specialist supports the planning, delivery, and evaluation of patient engagement plans; investigates recruitment and engagement opportunities; and produces accurate, timely written materials. Travel between sites and other locations is an essential job function. The position serves patients of all ages and may involve work in clinics, the community, and patient home environments.

Requirements

At least 2 years of experience in sales, patient engagement, community education, community health, or outreach programs; specific program-area experience may be required depending on the assignment.
High school diploma or GED, or an equivalent combination of education and life experience that provides the skills and meets any required state or federal certification requirements.
Ability to maintain positive interpersonal interactions with clients and coworkers as part of a multidisciplinary community health team serving a diverse, multicultural population.
Ability to multitask, adapt, maintain accuracy, and manage changing priorities in a fast-paced, high-workload environment.
Ability to work a flexible schedule, including evenings, nights, and weekends.
Ability to work effectively with community members, patients from diverse backgrounds, and other organizations.
Basic computer literacy, including database data entry and Microsoft Office Suite experience.
Communication skills including reflecting, active listening, and paraphrasing.
Cultural sensitivity and respect for diversity.
Intermediate ability to investigate patient recruitment and engagement leads.
Intermediate written and verbal communication skills, including communicating effectively with community members, patients, and family members who speak English as a second language.
Knowledge of adult and child education techniques, practices, and tools.
Knowledge of San Diego County community resources and health and social service systems, and ability to establish working relationships with community partners.
Knowledge of current science and practices related to the health topic for the assigned program.
Ability to travel between sites and other locations; must have a car, a valid California driver’s license, proof of minimum car insurance required under California law, and an acceptable driving record.

Nice To Haves

Bachelor’s degree focused on psychology, sociology, social work, communication, public health, or a related field is strongly preferred; 4 years of recent or relevant work or life experience may substitute for the degree.
Bilingual English/Spanish ability may be required depending on assignment.
Equivalent combinations of education and experience may qualify if they provide the skills, knowledge, and ability to perform essential duties and meet any required state or federal certification requirements.

Responsibilities

Develop, identify, provide, monitor, and track referrals within and outside FHCSD.
Communicate with and recruit new patients into the clinic’s or program’s system of care.
Interact effectively with community members and patients from diverse social, cultural, and economic backgrounds.
Use community resources to raise awareness of FHCSD and connect new and existing patients with its services.
Establish and maintain effective working relationships with community partners.
Participate in and support the planning, development, execution, and evaluation of patient engagement plans.
Investigate leads for patient recruitment and engagement opportunities.
Provide patient engagement services and group and individual health education, with a particular focus on community health education.
Complete written work, such as plans, flyers, and reports, accurately and on time.
Use available computer resources to meet organizational needs.
Perform other duties as assigned.
Travel between sites and other locations, including driving in the community.