Patient Engagement Specialist II

Family Health Centers of San Diego•San Diego, CA

11d•$27 - $33

About The Position

The Patient Engagement Specialist II provides patient engagement and health education to patients of Family Health Centers of San Diego. Duties are split between patient engagement services and group and individual health education, with a particular focus on community health education. Specific assignments vary depending on the program, grant, and patient demographics, and focus on educating and connecting medically underserved people to community-based healthcare services. The position develops and monitors referrals within and outside FHCSD, recruits patients into the clinic or program system of care, and works with community members and partners to raise awareness of FHCSD and connect people with its services. The specialist participates in planning, developing, executing, and evaluating patient engagement plans; investigates recruitment and engagement leads; and completes accurate, timely written work using available computer resources. Travel between sites and other locations is an essential function of the job.

Requirements

At least 2 years of experience in sales, patient engagement, community education, community health, or outreach programs; specific program-area experience may be required depending on assignment.
High school diploma or GED, or an equivalent combination of education and life experience that provides the required abilities and meets any applicable state or federal certification requirements.
A valid California driver’s license, a car, proof of minimum car insurance required under California law, and an acceptable driving record; travel between sites and other locations is required.
Ability to maintain good interpersonal interactions with clients and coworkers as part of a multidisciplinary community health team serving a diverse multicultural population.
Ability to multitask, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.
Ability to work a flexible schedule, including evenings, nights, and weekends.
Ability to work effectively with community members, patients, and other organizations, including people from diverse social, cultural, and economic backgrounds.
Basic computer literacy, including database data entry and Microsoft Office Suite experience.
Communication skills including reflecting, active listening, and paraphrasing.
Cultural sensitivity and respect for diversity.
Intermediate ability to investigate leads for patient recruitment and engagement opportunities.
Intermediate written and verbal communication skills, including communicating effectively with community members, patients, and family members who speak English as a second language.
Knowledge of adult and child education techniques, practices, and tools.
Knowledge of community resources and San Diego County health and social service systems, and skill in establishing working relationships with community partners.
Knowledge of current science and practices related to the assigned program’s health topic.

Nice To Haves

Bachelor’s degree focused on psychology, sociology, social work, communication, public health, or a related field is strongly preferred; four years of recent or relevant work or life experience may substitute for the degree.
Bilingual English/Spanish ability may be required depending on assignment.

Responsibilities

Develop, identify, and provide referrals within and outside FHCSD, and monitor and track referrals effectively.
Communicate with and recruit new patients into the clinic’s or program’s system of care, engaging people from diverse social, cultural, and economic backgrounds.
Use community resources to raise awareness of FHCSD and connect new and existing patients with FHCSD services.
Establish and maintain effective working relationships with community partners.
Participate in and support the planning, development, execution, and evaluation of patient engagement plans.
Investigate leads for patient recruitment and engagement opportunities.
Produce accurate and timely written work, such as plans, flyers, and reports, and use computer resources as required.
Serve as an effective, productive, and collegial team member.
Perform other duties as assigned.
Travel between sites and other locations as required.