Patient Engagement Specialist II

Family Health Centers of San Diego•San Diego, CA

10d•$27 - $33

About The Position

The Patient Engagement Specialist II provides patient engagement and health education to Family Health Centers of San Diego patients. The role is divided between patient engagement services and group and individual health education, with a particular focus on community health education. Assignments vary by program, grant, and patient demographics, and focus on educating medically underserved people and connecting them with community-based health care services. The position serves patients of all ages and requires travel between clinic sites and other locations.

Requirements

At least 2 years of experience in sales, patient engagement, community education, community health, or outreach programs; program-specific experience may be required depending on assignment.
High school diploma or GED, or an equivalent combination of education and life experience that provides the required skills and meets applicable certification requirements.
Ability to maintain effective interpersonal interactions as part of a multidisciplinary community health team serving a diverse multicultural population.
Ability to multitask, be flexible, maintain accuracy, and adapt to changing priorities in a fast-paced, high-workload environment.
Ability to work a flexible schedule, including evenings, nights, and weekends.
Ability to work effectively with diverse community members and patients and with other organizations.
Basic computer literacy, including database data entry and experience with Microsoft Office Suite.
Communication skills including reflecting, active listening, and paraphrasing.
Cultural sensitivity and respect for diversity.
Intermediate ability to investigate patient recruitment and engagement leads.
Intermediate written and verbal communication skills, including communicating with community members, patients, and family members who speak English as a second language.
Knowledge of adult and child education techniques, practices, and tools.
Knowledge of San Diego County community resources and health and social service systems, and ability to establish working relationships with community partners.
Knowledge of current science and practices related to the assigned program’s health topic.
A car, valid California driver’s license, proof of minimum car insurance required by California law, and an acceptable driving record; travel between sites and other locations is required.

Nice To Haves

Bachelor’s degree focused on psychology, sociology, social work, communication, public health, or a related field is strongly preferred; four years of recent or relevant work or life experience may substitute for the degree.
Bilingual English/Spanish ability may be required depending on assignment.
Car insurance limits of $100,000 are recommended.

Responsibilities

Develop, identify, and provide referrals within and outside FHCSD, and monitor and track referrals.
Communicate with and recruit new patients into a clinic or program’s system of care, engaging effectively with people from diverse social, cultural, and economic backgrounds.
Use community resources to raise awareness of FHCSD and connect new and existing patients with FHCSD services.
Establish and maintain productive working relationships with community partners.
Contribute as an effective, productive, and collegial team member.
Support the planning, development, execution, and evaluation of patient engagement plans.
Investigate leads for patient recruitment and engagement opportunities.
Prepare accurate and timely written materials, such as plans, flyers, and reports, and use computer resources as required.
Perform other duties as assigned.
Travel between clinic sites and other locations as an essential function of the job.