Patient Engagement Specialist

Scene Health

12h • Remote

About The Position

Scene Health is seeking a passionate and motivated Patient Engagement Specialist for Research and Clinical Trials to deliver digital adherence monitoring programs for academic and commercial research partners. The position reports to the Associate Program Manager and supports study participants as they begin and sustain medication adherence monitoring. The role helps research and clinical trial sites and participants start a standardized program, track progress, and routinely document adherence to investigational study drugs and novel interventions.

The specialist also supports clinical programs that monitor adherence to prescription medications as part of routine care, including programs serving people with substance use disorders, chronic illnesses, and mental health conditions. The work is delivered virtually as part of a distributed team and emphasizes responsive patient and client engagement.

Requirements

• 3–5 years of related experience.
• High school diploma.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Proficiency with database systems and mobile applications.
• Bilingual in English and Spanish.

Nice To Haves

• Bachelor’s degree in a healthcare-related field or equivalent experience.
• Experience in healthcare, clinical research, or digital health.
• Familiarity or experience with substance use/abuse and mental health care and programs, especially recovery support services and peer support approaches.
• Directly Observed Therapy, peer counseling, or other community health work experience.
• Openness to alternative work schedules.

Responsibilities

• Review patient video submissions of medication-taking daily and respond according to engagement and escalation protocols, documenting actions taken.
• Update and maintain a database of patient-level notes daily.
• Conduct data entry, data quality checks, and data reconciliation to ensure consistent documentation.
• Provide technical training to study sites to help patients use Scene Health’s mobile application and resolve technical challenges with the web platform.
• Prepare written reports and maintain records of program monitoring activities.
• Collaborate with a cross-functional team to identify, develop, evaluate, and refine program processes and features.
• Provide management with patient feedback and recommendations for program and product improvement.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED