Patient Engagement Specialist II

Family Health Centers of San Diego•San Diego, CA

10d

About The Position

The Patient Engagement Specialist II provides patient engagement and health education to Family Health Centers of San Diego patients. The role combines patient engagement services with group and individual health education, particularly community health education. Assignments vary by program, grant, and patient demographics, with an emphasis on educating medically underserved communities and connecting them with community-based healthcare services. The position requires travel between sites and other locations.

Requirements

At least 2 years of experience in sales, patient engagement, community education, community health, or outreach programs; specific program-area experience may be required depending on assignment.
High school diploma or GED, or an equivalent combination of education and life experience that provides the skills and knowledge to perform the essential duties and meets any required state or federal certification requirements.
Ability to maintain positive interpersonal interactions with clients and coworkers as part of a multidisciplinary community health team serving a diverse, multicultural population.
Ability to multitask, adapt, ensure accuracy, and manage changing priorities in a fast-paced, high-workload environment.
Ability to work a flexible schedule, including evenings, nights, and weekends.
Ability to work effectively with diverse community members and patients and with other organizations.
Basic computer literacy, including entering information into a database and using Microsoft Office Suite.
Communication skills including reflecting, active listening, and paraphrasing.
Cultural sensitivity and respect for diversity.
Intermediate ability to investigate patient recruitment and engagement leads.
Intermediate written and verbal communication skills, including communicating effectively with community members, patients, and family members who speak English as a second language.
Knowledge of adult and child education techniques, practices, and tools.
Knowledge of San Diego County community resources and health and social service systems, and skill in establishing relationships with community partners.
Knowledge of current science and practices related to the health topic for the assigned program.
Must have a car, a valid California driver’s license, and proof of minimum car insurance required under California law; an acceptable driving record is also required. California residents must obtain a California driver’s license within ten days of establishing residency.

Nice To Haves

Bachelor’s degree focused on psychology, sociology, social work, communication, public health, or a related field is strongly preferred. Four years of recent or relevant work or life experience may substitute for the degree.
Bilingual English/Spanish ability may be required depending on assignment.
Car insurance limits of $100,000 are recommended.

Responsibilities

Develop, identify, provide, monitor, and track referrals within and outside FHCSD.
Communicate with and recruit new patients into the clinic’s or program’s system of care, working with people from diverse social, cultural, and economic backgrounds.
Use community resources to raise awareness of FHCSD and connect new and existing patients with its services.
Establish and maintain effective working relationships with community partners.
Contribute as an effective, productive, and collegial team member.
Support the planning, development, execution, and evaluation of patient engagement plans.
Investigate leads for patient recruitment and engagement opportunities.
Prepare accurate and timely written materials, such as plans, flyers, and reports.
Use available computer resources to meet organizational requirements.
Perform other duties as assigned.