Bilingual Patient Engagement Representative

Vitae Health Systems•Miami, FL

5d•$12,480 - $20,800•Onsite

About The Position

The Patient Engagement Representative is a field-based role responsible for carrying out Vitae Health Systems’ beneficiary voluntary alignment program at assigned skilled nursing and long-term care facilities. The role reports to the Director, Value-Based Care Operations and coordinates closely with the VBC Coordinator, who oversees program tracking, submission workflows, and performance reporting. The representative is the face of the value-based care program at the point of care. They conduct one-on-one conversations with residents and, where appropriate, authorized representatives to explain voluntary alignment and support informed decision-making. The position requires strong interpersonal skills, comfort in clinical environments, and the ability to build trust with diverse patient populations. It is non-clinical and does not involve medical assessment, care planning, or clinical decision-making. The representative works independently in facility settings with minimal supervision.

Requirements

High school diploma or equivalent.
At least one year of experience in a field-based, outreach, sales, or direct customer-facing role.
Bilingual in English and Spanish.
Exceptional interpersonal and communication skills, including the ability to connect with residents and families across diverse cultural and linguistic backgrounds.
Comfort navigating nursing home, skilled nursing, and long-term care facility environments.
Strong self-management skills and the ability to work independently, manage a daily schedule across multiple facilities, and stay organized without close supervision.
Valid driver's license and reliable personal vehicle.
Daily local travel across multiple facilities is expected.

Nice To Haves

Associate or bachelor’s degree.
Prior experience in a skilled nursing, long-term care, or post-acute care setting, including social work, community liaison, admissions, or patient advocacy.
Experience in Medicare Advantage sales, Institutional Special Needs Plan enrollment, or CMS-regulated beneficiary outreach.
Familiarity with value-based care concepts, ACO programs, or healthcare benefit programs for Medicare beneficiaries.

Responsibilities

Conduct scheduled and proactive visits to assigned skilled nursing and long-term care facilities to meet residents eligible for voluntary alignment.
Explain the voluntary alignment process to residents and/or authorized representatives, answer questions, and support informed decisions without pressure or coercion.
Recognize when an authorized representative or power of attorney should be involved and route cases through the appropriate program track.
Represent Vitae Health Systems professionally and maintain positive relationships with facility staff and leadership.
Present voluntary alignment forms and support their completion in accordance with CMS guidelines and Vitae program protocols.
Ensure completed forms are accurate, legible, and documented before handing them to the VBC Coordinator for submission processing.
Maintain working knowledge of CMS voluntary alignment guidelines, including limits on communications with residents.
Flag declines, deferrals, cognitive impairment concerns, and other situations outside standard protocol, and route them appropriately.
Document daily visit activity, resident contact status, and form outcomes using designated VBC tracking tools.
Communicate with the VBC Coordinator to maintain accurate status tracking and escalate field issues promptly.
Follow facility schedules and coverage priorities set by program leadership.
Participate in team check-ins and program debriefs, sharing field observations and supporting continuous improvement.
Perform additional duties as assigned by program leadership.