Bilingual Patient Assistance Representative, Part Time - Gulfton Dashwood

Legacy Community Health•Houston, TX

3d•Onsite

About The Position

Legacy Community Health is seeking a Bilingual Patient Assistance Representative to support clients through Ryan White Grant programs, helping them access essential medications and medical coverage. The role includes assisting with programs such as ADAP, LPAP, EFA, and Health Insurance Assistance, and working with eligible clients to collect documentation for enrollment. The representative maintains accurate enrollee records, communicates with clients, processes applications or payments, and documents care activities in electronic records including Epic Pioneer and ARIES. The position works collaboratively with colleagues to support patient care, ensure grant requirements and data validations are met, and contribute to accurate reporting through reviews and audits. It also involves participation in special projects and other assigned duties. The schedule is Monday through Friday, 9:00 a.m. to 4:00 p.m.; hours are scheduled as needed and may not exceed 30 per week. The listed location is Legacy Montrose, 1415 California St., Houston, TX 77006.

Requirements

High school diploma.
At least 1 year of healthcare experience or at least 3 years of customer service experience; healthcare customer service experience is preferred.
Proficient written and verbal communication skills.
Knowledge of MS Excel and MS Word.
Bilingual Spanish proficiency.

Nice To Haves

Knowledge of healthcare terminology, HIV disease, and medications used to treat HIV and associated illnesses.
Insurance and/or COBRA knowledge.
Healthcare experience for applicants qualifying through the customer service experience pathway.

Responsibilities

Understand and support Ryan White Grant programs, with a focus on medication and health insurance assistance.
Meet with eligible clients and gather documentation needed for program enrollment.
Maintain a current, accurate list of program enrollees and communicate with clients in a timely manner.
Process applications or payments accurately and promptly.
Document patient care activities comprehensively in electronic records such as Epic Pioneer and ARIES.
Validate required data points on time to ensure grant standards are met.
Perform reviews and audits to support accurate reporting.
Collaborate with peers and colleagues to provide optimal patient care.
Participate in special projects and perform other duties as assigned.