Patient Assistance Representative, Part Time - Gulfton Dashwood

Legacy Community Health•Houston, TX

3d•Onsite

About The Position

The Patient Assistance Representative supports clients through Ryan White Grant programs by helping them access essential medications and medical coverage. The role assists with programs including ADAP, LPAP, EFA, and Health Insurance Assistance, and works with eligible clients to complete program enrollment. It includes maintaining accurate enrollment records, communicating with clients, processing applications and payments, documenting patient care activities in electronic records, validating grant data, and supporting accurate reporting through reviews and audits. The representative collaborates with colleagues and may participate in special projects and other assigned duties. The position is based at Legacy Montrose in Houston, Texas. The schedule is Monday through Friday, 9:00 a.m. to 4:00 p.m.; hours are scheduled as needed and may not exceed 30 per week. The role is part-time. Spanish bilingual ability is preferred.

Requirements

High school diploma.
At least 1 year of healthcare experience or at least 3 years of customer service experience; healthcare customer service experience is preferred.
Proficient written and verbal communication skills.
Knowledge of MS Excel and MS Word.
Knowledge of insurance and/or COBRA.

Nice To Haves

Knowledge of healthcare terminology, HIV disease, and medications used to treat HIV and associated illnesses.
Bilingual Spanish ability.

Responsibilities

Understand and support Ryan White Grant programs, focusing on medication and health insurance assistance.
Meet with eligible clients to gather documentation for program enrollment.
Maintain a current, accurate list of program enrollees and communicate with clients in a timely manner.
Process applications or payments accurately and promptly.
Document patient care activities in electronic records, including Epic Pioneer and ARIES.
Validate required data points promptly to ensure grant standards are met.
Perform reviews and audits to support accurate reporting.
Collaborate with peers and colleagues to provide optimal patient care.
Participate in special projects and perform other duties as assigned.