Senior Customer Assistance Representative-Part Time Redding

Enterprise Mobility•Redding, CA

1d•Onsite

About The Position

The Senior Customer Assistance Representative (CAR Sr) provides a high level of customer service to internal and external customers, primarily face-to-face, while supporting branch and rental needs. The position gains knowledge through local training and hands-on experience, providing administrative support, serving customers, and acting as a rental backup in a large home-city branch or airport location. This is a part-time position at the Redding, California branch, with a starting rate of pay of $21.00 based on a 25-hour workweek. The schedule falls within the branch's operating hours: 7:30 a.m. to 6 p.m. Monday through Friday and 9 a.m. to 2 p.m. Saturday.

Requirements

Recent and relevant customer service experience within the last two years.
Must be authorized to work in the United States and not require employment authorization sponsorship now or in the future.
Must not have interviewed with any Enterprise Mobility brand in the last 12 months.
Valid California driver's license.
Availability to work the posted 25-hour weekly schedule within the stated operating hours.
Must be at least 18 years old.

Responsibilities

Take incoming calls about reservations, rate quotes, general questions, and customer concerns; provide information and resolution to customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
Manage outgoing calls for callback management, accounts receivable, and other assigned calls.
Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and additional equipment.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other miscellaneous and backup job-related duties as assigned.