Part Time Customer Assistance Representative - Sheraton Lahaina

Enterprise Mobility•Kaanapali, HI

3d•Onsite

About The Position

Enterprise Mobility is hiring a part-time Customer Assistance Representative Sr (CAR Sr) for Enterprise Rent-A-Car at the Sheraton Maui Resort & Spa in Lahaina, Hawaii. The role provides face-to-face and telephone customer service, rental support, and administrative assistance. The representative receives local training and hands-on experience to assist customers with rental needs, rental transactions, vehicle returns, and related services. This part-time position pays $21.50 per hour and is based on a 30–39-hour workweek. The shift is between 7 a.m. and 3 p.m., including weekends and holidays.

Requirements

Must be at least 18 years old.
Must have a valid U.S. driver's license.
Must have no more than three moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related conviction on the driving record in the past five years.
Must be authorized to work in the United States without requiring current or future work authorization sponsorship from the company.
Must be able to work 30–39 hours per week, from 7 a.m. to 3 p.m., including weekends and holidays, apart from religious observation.

Responsibilities

Answer incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolutions to customers and other organizations.
Make outgoing calls for callbacks, accounts receivable, and other assigned purposes.
Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
Meet and greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
Sell optional protection products, upgrades, fuel options, and additional equipment as needed.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, reports, supply maintenance, and customer billing.
Perform miscellaneous job-related and backup duties as assigned.