Part Time Customer Assistance Representative Sr. - East Waikiki Enterprise

Enterprise•Honolulu, HI

About The Position

Enterprise Mobility is hiring two part-time Customer Assistance Representative Srs for its Waikiki locations. The role provides high-level customer service to internal and external customers through face-to-face and phone interactions. Employees receive local training and hands-on experience to provide rental backup, assist customers, and deliver administrative support in home-city branches or airport locations. The position pays $19.11 per hour and requires 30–39 hours per week. The available schedules are 6:00 AM to 1:00 PM, Monday and Tuesday off, or 6:00 AM to 1:00 PM, Tuesday and Wednesday off. Employees must be able to work the required hours based on business needs, apart from religious observation.

Requirements

Must be at least 18 years old.
Must have a valid U.S. driver's license.
Must have no more than three moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related conviction on the driving record in the past five years.
Must be authorized to work in the United States and must not require current or future work authorization sponsorship from the company.
Must be able to work 30–39 hours per week based on business needs, apart from religious observation.

Responsibilities

Answer incoming calls regarding reservations, rate quotes, general questions, and customer information or resolution needs, including calls from other branches, insurance companies, dealerships, repair shops, and vendors.
Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Represent and market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
Sell optional protection products, upgrades, fuel options, and additional equipment as applicable.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or by operating washing equipment when needed.
Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other miscellaneous and backup job-related duties as assigned.