Part Time Customer Assistance Representative Sr. - East Waikiki Enterprise

Enterprise Mobility•Honolulu, HI

About The Position

Enterprise Mobility is hiring two part-time Customer Assistance Representative Srs for its Waikiki locations. The role provides customer service to internal and external customers through face-to-face interactions and by phone. Through local training and hands-on experience, the representative provides rental support, serves customers, and performs administrative duties at home-city branches or airport locations. The position pays $19.11 per hour and requires 30–39 hours per week based on business needs. Available schedules are 6:00 AM–1:00 PM, with Monday and Tuesday off, or 6:00 AM–1:00 PM, with Tuesday and Wednesday off.

Requirements

Must be at least 18 years old.
Must have a valid U.S. driver's license.
Must have no more than three moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related conviction on the driving record in the past five years.
Must be authorized to work in the United States and not require current or future work authorization sponsorship from the company.
Must be able to work 30–39 hours per week based on business needs, apart from religious observation.

Responsibilities

Handle incoming calls for reservations, rate quotes, general questions, and customer information or resolution; communicate with other branches, insurance companies, dealerships, repair shops, and vendors.
Make outgoing calls for callback management, accounts receivable, and other assigned matters.
Assist customers in person and by phone, assess rental needs, and provide a high level of customer service.
Greet customers in a friendly and timely manner and provide directions and general assistance.
Help assess the condition of vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
May sell optional protection products, upgrades, fuel options, and additional equipment.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
Perform administrative and basic accounting duties, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other miscellaneous and backup job-related duties as assigned.