Part Time Customer Assistance Representative - Grand Wailea

Enterprise•Wailea, HI

1d•Onsite

About The Position

Enterprise Mobility is hiring a part-time Customer Assistance Representative Sr (CAR Sr) for its Enterprise Rent-A-Car location at Grand Wailea Resort in Kihei, Hawaii. The role provides customer service through face-to-face and telephone interactions, supports rental operations, and performs administrative tasks at a branch or airport location. Training is provided through local instruction and hands-on experience. The position pays $21.50 per hour and is scheduled for 30–39 hours per week, with a 6 a.m.–2 p.m. shift that includes weekends and holidays.

Requirements

Must be at least 18 years old.
Must have a valid U.S. driver's license.
Must have no more than three moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related conviction on the driving record in the past five years.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
Must be able to work 30–39 hours per week, 6 a.m.–2 p.m., including weekends and holidays, apart from religious observation.

Responsibilities

Answer incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolutions to customers, branches, insurance companies, dealerships, repair shops, and other vendors.
Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
Assist customers in person and over the phone, assess their rental needs, and provide friendly, timely service.
Meet and greet customers, provide directions, and offer general assistance.
Assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
Sell optional protection products, upgrades, fuel options, and additional equipment as applicable.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other miscellaneous and backup job-related duties as assigned.