Part Time Customer Assistance Representative - Sheraton Lahaina

Enterprise•Lahaina, HI

1d•Onsite

About The Position

Enterprise Mobility is hiring a part-time Customer Assistance Representative Sr (CAR Sr) at Enterprise Rent-A-Car at Sheraton Maui Resort & Spa in Lahaina, Hawaii. The role provides customer service to internal and external customers through face-to-face and phone interactions. Local training and hands-on experience prepare the representative to provide rental support, serve customers, and deliver administrative assistance at a home-city branch or airport location. The position pays $21.50 per hour and requires 30–39 hours per week, generally between 7 a.m. and 3 p.m., including weekends and holidays. The position includes assisting with rental reservations and customer inquiries, managing calls and customer accounts, greeting and assisting customers, processing vehicle returns and transactions, and helping customers with rental terms and optional services. It also involves vehicle condition assessments, customer transportation, vehicle cleaning and maintenance notifications, and administrative and basic accounting work. Enterprise Mobility operates Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car, among other mobility services. The company describes itself as a privately held mobility provider with a global network of more than 9,500 rental locations in over 90 countries and territories.

Requirements

Must be at least 18 years old.
Must have a valid U.S. driver's license.
Must have no more than three moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related conviction on the driving record in the past five years.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
Must be able to work 30–39 hours per week between 7 a.m. and 3 p.m., including weekends and holidays, apart from religious observation.

Responsibilities

Handle incoming calls about reservations, rate quotes, general questions, and customer issues, and provide information and resolutions to customers and business contacts.
Manage outgoing calls for callbacks, accounts receivable, and other assigned matters.
Assist customers in person and by phone, assess rental needs, and provide friendly, timely service.
Greet customers and provide directions and general assistance.
Help assess the condition of rental vehicles upon return.
Process returns, check-ins, and exit kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
Explain rental terms and conditions, vehicle features, and other services.
Sell optional protection products, upgrades, fuel options, and additional equipment when applicable.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or with washing equipment as needed.
Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, reports, supply maintenance, and customer billing.
Perform other job-related duties and backup duties as assigned.