Part Time Customer Assistance Representative - Grand Wailea

Enterprise Mobility•Wailea, HI

3d•Onsite

About The Position

Enterprise Mobility is hiring a part-time Customer Assistance Representative Sr (CAR Sr) for the Enterprise Rent-A-Car location at Wailea Grand Wailea Resort in Kihei, Hawaii. The role provides face-to-face and phone assistance to internal and external customers, including rental backup, customer service, and administrative support. Training includes local instruction and hands-on experience. The position pays $21.50 per hour and requires 30–39 hours per week, working 6 a.m.–2 p.m., including weekends and holidays.

Requirements

Must be at least 18 years old.
Must have a valid U.S. driver's license.
Must have no more than three moving violations and/or at-fault accidents on the driving record in the past three years.
Must have no drug- or alcohol-related conviction on the driving record in the past five years.
Must be authorized to work in the United States without requiring current or future work authorization sponsorship from the company.
Must be able to work 30–39 hours per week, 6 a.m.–2 p.m., including weekends and holidays, apart from religious observation.

Responsibilities

Handle incoming calls about reservations, rate quotes, general questions, customer information and resolutions, and inquiries from branches, insurers, dealerships, repair shops, and vendors.
Make outgoing calls for callback management, accounts receivable, and other assigned matters.
Assist customers in person and by phone, assess rental needs, and provide a high level of customer service.
Greet customers promptly and courteously and provide directions and general assistance.
Help assess rental vehicle condition upon return.
Process returns, check-ins, and exit kiosk transactions.
Market the company while safely and courteously picking up or dropping off customers and providing assistance as needed.
Explain rental terms and conditions, vehicle features, and other services.
Sell optional protection products, upgrades, fuel options, and additional equipment as applicable.
Notify management of known vehicle problems and required maintenance.
Clean vehicle interiors and exteriors by hand or using washing equipment as needed.
Perform administrative and basic accounting work, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
Perform other job-related and backup duties as assigned.