Bell Clerk (Part-Time) - Grand Wailea, A Waldorf Astoria Resort

Hilton • Wailea, HI

1d • Onsite

About The Position

Grand Wailea, a Waldorf Astoria Resort in Maui, is seeking a Bell Clerk to join its Front Office team. This union position requires complete open availability; schedule restrictions cannot be accommodated. Full-time hours are not guaranteed, and hours and schedules are based on seniority and business needs. Hours may be minimal until seniority is established and may vary from week to week.

The Bell Clerk provides phone support, coordinates guest requests with bell assistance, verifies guest details for luggage and item deliveries, prepares room lists for arrivals and deliveries, handles guests’ belongings, and helps resolve luggage-related concerns. The role calls for a strong commitment to hospitality, integrity, teamwork, ownership, leadership, and urgency.

Requirements

• Complete open availability; schedule restrictions cannot be accommodated.
• Comfort with schedules and hours that may vary from week to week.
• Ability to safely lift and transport guest luggage and packages.
• Demonstrate hospitality, integrity, teamwork, ownership, leadership, urgency, and discipline.

Responsibilities

• Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance.
• Confirm guest names and room numbers in the computer system to ensure accurate delivery of luggage and other items.
• Create and distribute room lists for arrivals, bag pulls, and deliveries.
• Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas.
• Address concerns such as lost or damaged luggage and work toward prompt resolution.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed