Bell Captain - Grand Wailea, A Waldorf Astoria Resort

Waldorf Astoria Kuwait • Wailea, HI

1d • Onsite

About The Position

Grand Wailea, a Waldorf Astoria Resort in Maui, is seeking a Bell Captain to join its Front Office team. The Bell Captain leads a team in supporting smooth guest arrivals and departures and delivering memorable hospitality experiences. The role welcomes and escorts guests, assists with luggage and hotel orientation, supervises daily team operations, and helps maintain related equipment. This is a union position requiring complete open availability; schedule restrictions cannot be accommodated. Full-time hours are not guaranteed, and hours and schedules vary according to seniority and business needs, potentially remaining minimal until seniority is established.

Requirements

• Complete open availability; schedule restrictions cannot be accommodated.
• Comfort with schedules and hours that may vary from week to week and may be minimal at times based on seniority and business needs.
• Demonstrate Hilton’s core values: hospitality, integrity, leadership, teamwork, ownership, and urgency and discipline.

Responsibilities

• Welcome and escort arriving and departing guests, transport luggage, and orient guests to their rooms and amenities.
• Organize, store, and retrieve guest luggage according to hotel standards and procedures.
• Oversee daily team operations, including scheduling, training, and coaching, and foster an engaged, high-performing team.
• Provide regular updates so the team is informed about hotel offerings, services, and local attractions.
• Assist with upkeep and functionality of bell carts, communication devices, and related equipment.

Benefits

• Discounted hotel travel through the Go Hilton program, including 110 nights and room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans and other health and welfare benefits, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed